### 📊 Tracking & Analytics
**Q: How does open tracking work?**
We insert a tiny invisible 1x1 pixel image in your emails. When the recipient opens the email and images load, we record the open event.
Limitations:
- Requires images to be enabled
- Privacy features in Apple Mail/Gmail may block tracking

**Q: How does click tracking work?**
We automatically rewrite all links to route through our tracking domain. When clicked, we record the event and redirect to the original URL (typically under 100ms).
**Q: Can I disable tracking for specific emails?**
Yes, tracking can be disabled:
- Globally in account settings
- Per domain
- Per email (coming soon via API/SMTP headers)

**Q: How long do you store tracking data?**
- **Event data**: 90 days
- **Aggregated statistics**: Indefinitely
- **Detailed logs**: 30 days

Enterprise plans can request extended retention.
**Q: What timezone are timestamps in?**
All timestamps are in UTC (Coordinated Universal Time) using ISO 8601 format: `2024-03-15T14:30:00Z`


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